Homepage
Background & Objective
According to user research, much of our end user base are truckers- who aren't tech savvy. To address potential future confusion and rise of errors we decided to introduce the homepage. The purpose of the homepage is to serve as an archive of tutorials on how to use different features on the software.
I took on this project due to how it lines up with one of my UI design principles- designing for the ease of the user. By introducing tutorials, I am designing for users of different skill levels, allowing non-tech savvy people to understand and use the product.
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Create Loads
Background & Objective
The dispatch listing page contains informations in regards to specific cargo loads. On this screen there is a feature to create loads, which would be displayed on the page.
According to our user testing, the create loads view was confusing. The view was too cluttered with too many pop-ups (to input any information triggered a pop-up), making it difficult to navigate.
Therefore, we decided to replace the layout with an expandable card layout to reduce the number of clicks and pop-ups, and to introduce a more organized structure.
Challenges
A challenge I've came across was how to display all the content in a way that wasn't overwhelming towards the user.
Throughout our platform we used pop-ups vs expandable cards. Once we changed the design of create loads, the design team also decided to incorporate expandable cards into different features to make the product more user-friendly and consistent. This change evoked a positive response when we conducted user testing, with about 87.5% of our testers saying they prefer the expandable card approach.
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